You can ask us to delete your data at any time, without giving a reason. This page explains how, how long it takes, and what we are legally required to keep.
1. Delete from inside the app
If you have an account in the Wink You Admin iOS app or in the Business Admin portal, go to Settings > Account > Delete Account. This removes your account and the data attached to it.
2. Delete by email
Email info@winkyou.com from your registered address, or from any address quoting the phone number or order number we know you by. Use the subject line Data deletion request. We may ask for reasonable proof of identity first, which protects you from someone else requesting your deletion.
3. If you only ever messaged us on WhatsApp
If you have no account with us and only contacted a business over WhatsApp, reply STOP in the chat to end messages immediately, then email info@winkyou.com to have the conversation record erased from our systems.
4. How long it takes
- We acknowledge the request within 72 hours.
- We complete deletion within 30 days.
- Data then ages out of our backups as they are overwritten on their rolling cycle.
5. What we keep even after deletion
Some records we are legally required to retain and cannot delete on request:
- Financial and tax records: 7 years (UAE requirement).
- Audit and security logs: 2 years.
These are held to the legal minimum and are not used for any other purpose.
6. Deleting your data held by Meta
We use the WhatsApp Business Platform and we run a Facebook Page and an Instagram account. Meta Platforms Ireland Limited keeps its own copy of messages and interactions, and we have no ability to delete that copy for you. Deleting your data with us does not delete Meta's copy.
- WhatsApp: delete the conversation on your device, and use WhatsApp Settings > Account > Delete my account if you want full erasure on the WhatsApp side.
- Facebook and Instagram: use Meta's own tools in the Meta Accounts Center.
7. If you are a customer of a business on our platform
When you order from a restaurant or shop that uses Wink You, that business is the controller of your data and we are the processor. You can still write to us: we will route the request to that business and carry out the deletion on its instruction, or you can approach the business directly.
8. Contact
GGS E-TRANSACTION COMPLEX
Commercial registration: CN-6696883
Abu Dhabi, United Arab Emirates
Email: info@winkyou.com
For the full picture of your rights, see our Privacy Policy.